Jens Helstrup

A 360° Approach To Caring For Each And Every Customer

Presentation - Data Innovation Summit 2017

Share this insight:
With 90 million passengers transported per year, Air France-KLM wants to become the #1 airline in customer service. Using Talend Data Quality and Metadata Manager, the company created a complete «360-degree customer view", integrating data from trip searches, bookings, and flight operations, with web, social media, call center, and airport lounge interactions. Change is in the air to delight customers with more personalised “made-just- for-me” travel experiences.
During this session, find out how Talend helped its customer achieve the following results:

Questions:

• Tens of millions of unique experiences
• One million pieces of data corrected each month
• Ten times faster to access customer information
Vision

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